Case ru-24061

Private workspace

Private complaint case detail explains the current status, what changed last, and what happens next.

KYC escalation interrupted a higher-balance withdrawal

Mediation

User reported that withdrawal handling changed after a larger payout request triggered additional KYC checks. Evidence includes prior verification notices and support replies.

Fonbet Submitted March 2, 2026 Updated 6h ago

Complaint submitted

User submitted complaint with withdrawal chronology and verification notices.

March 2, 2026

Moved to triage

Case was reviewed for completeness and routed into KYC-escalation handling.

March 3, 2026

Moved to mediation

Operator clarification is in progress while the escalated verification review remains active.

March 6, 2026