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Case ru-24073

Private complaint case detail explains the current status, what changed last, and what happens next.

Limits were cut after a profitable high-volume run

Mediation

User reported that practical stake limits fell sharply after a profitable period. Evidence includes bet history, changed limits, and support responses.

PARI Submitted March 5, 2026 Updated 4h ago

Complaint submitted

Complaint submitted

User submitted complaint with bet history, changed limit evidence, and support replies.

March 5, 2026

Moved to triage

Moved to triage

Case was reviewed for completeness and routed into limit-cut handling.

March 6, 2026

Moved to mediation

Moved to mediation

Operator clarification is in progress while the account-limit review remains active.

March 7, 2026

Current status

Mediation

Awaiting operator clarification on the current limit profile and whether the restriction is temporary or structural.

Evidence on file

  • Bet history export
  • Changed limit screenshots
  • Support transcript

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