Case uk-23988

Private workspace

Private complaint case detail explains the current status, what changed last, and what happens next.

Bonus terms applied differently from landing page

Resolved

User challenged the way qualifying conditions were applied after claim. Evidence included landing-page screenshots and account-side term display.

Betway Submitted March 1, 2026 Updated 1d ago

Issue reported with supporting captures of promo copy and applied terms.

March 1, 2026

Case was accepted as valid and routed for operator clarification.

March 2, 2026

Operator clarified term mismatch and adjusted the handling outcome.

March 6, 2026