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Case uk-24017

Private complaint case detail explains the current status, what changed last, and what happens next.

Delayed withdrawal after KYC re-check

Mediation

Withdrawal request was delayed after KYC re-check despite earlier verification. User submitted screenshots, payment method details, and account timeline.

bet365 Submitted March 4, 2026 Updated 3h ago

Complaint submitted

Complaint submitted

User submitted complaint with chronology, payout screenshots, and operator correspondence.

March 4, 2026

Moved to triage

Moved to triage

Case was checked for evidence completeness and routed into payout-delay handling.

March 5, 2026

Moved to mediation

Moved to mediation

Operator-facing clarification request was sent. User can now track updates from My Complaints.

March 7, 2026

Current status

Mediation

Awaiting operator clarification on the additional verification request and payout release timing.

Evidence on file

  • Transaction screenshots
  • KYC request email
  • Withdrawal reference number

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